Carole has supported me in my business for a while now and she was the natural choice for when the time came that I needed a community manager. She takes so much off me it stops me getting stressed and overwhelmed. I couldn't run my membership without the support.
Personality - kind, funny, caring, genuine, confidential, supportive and very reliable.
As above, Carole knows exactly what tone to bring to any situation. She takes a keen interest in everyone in the membership which enables her to congratulate them when something goes right and also to be genuinely sympathetic when something may not be going too well for them. I never have to worry about anything she puts in the Facebook group as it's always spot on.